Abstract:
To examine outbound Maldivian medical travelers’ perception on
the quality of the service levels in hospitals located in India, Sri
Lanka, Thailand, and Malaysia. A survey questionnaire was used to
gather cross-sectional data from 400 outbound medical travelers
from the Maldives. Respondents who received overseas medical
treatment at any hospital in India, Sri Lanka, Thailand, and
Malaysia were selected randomly. SPSS 25.00, and AMOS version
23.00 was used for data analysis. The service quality dimension of
tangible, empathy, efficiency and safety positively and significantly
influence hospital service quality. On contrary, the level of
improvement in medical care found to have a negligible effect.
Hospitals in Thailand and Malaysia have overall service quality
perceptions scores of 91.8% and 84.6% respectively, which is
higher than those in India and Sri Lanka, indicating 67.2% and
77.6%. The study highlights the necessity of improving hospital
efficiency and safety in India, Sri Lanka, Thailand, and Malaysia.
Academics may supplement their analyses of previously published
literature with new data and empirical support from the medical
industry in Southeast Asia. The findings of this study minimize
knowledge, empirical, and population gaps seen in recent literature
on medical service quality related to outbound medical travelers
from the Maldives.
